Independent pest controller register, BASIS PROMPT, has launched a short online survey to gain an insight into customer perceptions of professionalism within the pest control industry.
Greg Hopkinson (pictured), head of business development and marketing at PROMPT, is asking pest controllers to share the questionnaire with clients working within the facilities management or public sectors to help gather responses by the end of May.
The survey also aims to understand whether respondents believe the accreditations of pest controllers they employ are authentic. This follows the launch of PROMPT Verified, a search tool that allows those searching for a pest technician to check that accreditations are valid.
Mr Hopkinson said: “In carrying out this survey, we hope to be able to raise overall awareness of the importance of professionalism within the pest control industry and improve customer and consumer experience.
“Once completed we’ll share the results with the relevant industries, which we hope will increase awareness of the importance of employing pest technicians with qualifications and up to date Continuing Professional Development (CPD) points.
“Pest technicians play a vital role in keeping public and private spaces disease free, so it’s crucial that anyone who employs them ensures they’re suitably qualified for the task in hand. Those with CPD points should also be aware of all relevant legislation when carrying out a procedure.”
The survey is located HERE.
